And about bloody time!

Let me tell you about my experience. You’ll hopefully be as angry as I was.

I ordered a 2Mb line about hmm, 2 years ago, from Tiscali. I got it, and have been happy with it.

Last autumn time, around September I think, I got a call from an Indian a call centre. I would almost go so far as to say a boiler room. They were selling a package of telephone line with internet, for Tiscali. I had my telephone line with BT at the time.

I said I wasn’t interested but he said (to clinch the deal, I now find out) that he would up my line to a 10Mb line, plus the telephone package, for a reasonable sum. It was actually quite good.

A friend of mine locally just got a 10Mb line with Tiscali. I still did not have mine from Tiscali, so I wrote and complained, asking where my 10Mb line was. I got jerked around by the usual email back-and-forth nonsense, did I read the FAQ, did I want to order an internet line, blah blah.

Finally I got an answer from Tiscali. Apparently my line is not capable of receiving a 10Mb capacity. I am stuck at 2Mb. But they would give me a £30 rebate for my trouble. Wow. £30. When all I wanted was 8Mb more. Thanks Tiscali, you’re amazing. Let me repay you by writing this wonderful article about how sleazy your selling tactics are, how dismal your technical support is, and how stunningly fast your billing department was to start charging me for my “upgrade” to telephone+10Mb internet.

A broadband review for the UK could not come fast enough, believe me.

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