I called the HMRC today. I thought it would be one of those kinds of phone calls where they give you the run-around, you know the kind I mean, the sketch-type phone call that comedians get a great laugh from.

Quite the opposite.

The lady I talked to was helpful, told me what had gone wrong, and gave me two options on how to fix it. Not bad for a government agency! Although, in retrospect, they do want my (our) money so it’s probably best for them to be efficient!

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