My local dentist (NHS Dentist btw) has either opted out of the NHS service, or lost their contract with the NHS. So their patients got a letter in the post, informing them, us, of this.
On there was a number to call the Primary Care Trust here to get reassigned to another NHS dentist. I called it, and asked about getting onto another dentist’s books.
The woman I spoke to said there was one in Louth, was I interested in that one. She said I could tell her to get my on the waiting list or I could call them to do the same.
I asked, innocently, which was the quickest/easiest, and rather lippily she replied, ‘Well that’s obvious, isn’t it?’. Silence. I said, ‘No, not really, that’s why I asked.’
This is the level of customer service that we get from the NHS these days? Surely a bit of good manners would do them some good in terms of public perception, especially in these troubled times when doctors are moving to take control of the NHS?
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Well, being rude is always wrong. But being on the customer service side of that call, I can probably assume ...